01
THE SOURCE
Catchments—and sometimes the sea.
Most Melbourne water begins as rainfall collected in protected
catchments and reservoirs. When extra supply is needed, the
Victorian Desalination Plant converts seawater into drinking water.
The government ordered 50 billion litres for
2025–26; the plant can produce up to
150 billion litres a year.
02
THE TREATMENT
Made safe for distribution.
Reverse osmosis removes salts from desalinated water before it is
stabilised and remineralised. Across Melbourne’s supply, treatment
can include chlorine or chloramine for disinfection, fluoride for
dental health, pH adjustment, filtration and ultraviolet treatment.
The exact process depends on the source and plant.
03
THE NETWORK
Thousands of kilometres to your street.
Water moves through around 1,300 kilometres of
Melbourne Water’s major pipelines and aqueducts before entering
local networks. Yarra Valley Water maintains about
10,475 kilometres of water mains and South East
Water more than 14,000 kilometres.
04
THE PIPEWORK
A network built across generations.
Melbourne’s water system dates back to the 1850s.
Major reservoirs and supply infrastructure were added throughout the
1920s, 1930s and later decades. Ageing mains are still renewed
today—Yarra Valley Water says it replaces up to
50 kilometres of pipe each year.
05
THE DISTURBANCE
Why water can suddenly look dirty.
Construction, repairs, bursts and sudden pressure or flow changes
can shake loose sediment, mineral deposits and corrosion material
already sitting inside water mains. This can temporarily produce
brown, cloudy or discoloured water—the kind of change many
households notice after nearby works.
06
THE FINAL STEP
Filtered before your family uses it.
Boss adds filtration at your property’s main water entry. Three
stages help reduce dirt, sand, rust, sediment, chlorine, unwanted
tastes and odours, limescale and other targeted impurities before
water reaches taps, showers and appliances throughout your home.
KNOW MORE ABOUT YOUR WATER
Start with a free in-home assessment.
Book Your Assessment